On this page, you'll find all the information about returning your order. We explain step by step how the return process works and under what conditions a product can be returned.
Do you have questions about your order, delivery, or returning a product? Feel free to contact us. We're happy to help and advise you.
You have the right to return your order up to 14 days after receipt without giving any reason.
After registering your return, you then have another 14 days to send the product back to us. To be eligible for a return, the product must be:
State your order number and which product you wish to return
Upon approval, you will receive instructions for the return shipment
Exchange
Would you like to receive a different product?
The fastest way is to return the current item and place a new order once your return has been accepted.
Refund
Once we have received and inspected your return, we will notify you whether the return has been approved. If approved, the purchase amount will be refunded within 10 business days via the original payment method.
Please note that it may take a few days for your bank or credit card company to process the refund.
Products that cannot be returned
Not all products are eligible for return.
Water filters (cartridges) are considered hygiene products. For health and hygiene reasons, these products cannot be returned when:
This applies to:
Once a water filter has been used, the right to return and refund expires.
This exception is based on European distance selling regulations, where the right of withdrawal does not apply to hygiene products whose seal has been broken. As soon as a water filter may have come into contact with water after opening the packaging, the product can no longer be returned for hygiene reasons.
Unopened products
Unused and sealed water filters can be returned within the legal cooling-off period. The return must:
Upon receipt of your returned order, we will assess whether the product is eligible for return.
Need help?
Do you have questions about returns or your order? Feel free to contact us. The Drupel team is happy to assist you and help you as best as possible.