Welcome to our frequently asked questions page. Here you will find answers to the most common questions about our products and company.
Is your question not listed, or would you like to know more? Please feel free to contact us. We are happy to help you!
What is a filter bottle and how does it work?
A filter bottle, also known as a water filter bottle, is a reusable drinking bottle with an integrated filter system that purifies the water as you drink. Unlike regular bottles, the water first flows through a filter. This helps to remove and reduce unwanted substances while simultaneously improving the taste and smell of the water.
Filter bottles are designed for a wide range of uses and offer a practical solution, even in situations where you do not have direct access to reliable drinking water.
They help you with your own water supply and reduce the need for disposable bottles.
Who is a filter bottle for?
For everyone who wants to drink water more often and with more confidence, improve the taste and quality, and reduce plastic waste.
Why choose a filter bottle instead of a regular bottle?
Compared to a standard normal plastic bottle, a filter bottle offers extra security, taste improvement, and flexibility.
Key benefits:
✔︎ Extra purification
Removes unwanted substances such as chlorine, microplastics, and other contaminants that may be present in small amounts.
✔︎ Improved taste and smell
Filtered water often tastes fresher and more neutral, without an aftertaste from, for example, pipes or chlorine.
✔︎ Usable anytime, anywhere
Ideal for daily use, travel, outdoor activities, or places where you are less sure of the water quality.
✔︎ Less reliance on plastic bottles
Saves hundreds of disposable bottles and is a more sustainable alternative.
✔︎ Filter directly while drinking
The water is only filtered at the moment you drink — for maximum freshness.
For what type of water is a filter bottle with an Ahlstrom filter suitable?
A Druppel® filter bottle with an Ahlstrom filter is suitable for daily use with tap water. Additionally, the bottle can also be used in nature.
Our filter bottles can be used for clear natural water, such as:
For what type of water is a filter bottle with an Ahlstrom filter NOT suitable?
The filter bottle with Ahlstrom filter is not suitable for:
Are you unsure about the water quality? Do not drink it.
Does the filter affect the flow rate (flux)?
A filter straw works the same as a normal straw. Drinking will feel slightly heavier than without a filter. This is because the water is purified directly by the filter. The fact that the water reaches you more slowly is actually a good sign: it means that the filter is actively working and removing impurities.
Can a filter bottle go in the dishwasher?
Yes, the filter bottles are dishwasher safe. You can safely clean the bottle, cap, and straw in the dishwasher.
Please note: the filter cartridge is not dishwasher safe.
Can I also use the bottle without a filter?
Is the cartridge due for replacement, or do you not have a new filter on hand? You can still use the bottle without a filter. The bottle will then function as a regular drinking bottle without a filter function.
Can I also put other drinks in the bottle?
You can also use the bottle for drinks such as tea, fruit juices, shakes, and other beverages.
Please note: always remove the filter before putting anything other than water in the bottle. This prevents the filter from getting clogged or performing less effectively.
After use, it is important to clean the bottle thoroughly. Rinse all parts well to keep the bottle fresh and ready for the next use.
Read here for our tips on maintaining and cleaning your bottle
Are the bottles BPA-free?
Yes, absolutely! Our water filter bottles are completely BPA-free.
So you can always drink with peace of mind: no harmful substances, just pure and safe water. Our bottles are made from high-quality, durable materials specifically designed for daily use.
Which substances does a water filter bottle filter out of the water?
Depending on the type of filter, bacteria, viruses, chlorine, heavy metals, pesticides, odors, and flavors are reduced. Click here for an overview of our available water filters.
How long does a filter last?
An Ahlstrom filter has a purification capacity of 150 litres.
An Alkaline filter has a purification capacity of 200 litres.
The exact lifespan of a water filter depends on usage and the quality of the local water.
Are minerals retained?
Yes, essential minerals such as calcium and magnesium are retained. An Alkaline filter even adds important minerals to the water.
How do I use the filter for the first time?
Replacing your filter is easy and quick. Follow these steps for optimal use:
Tip: By properly preparing the filter, you ensure the best water flow and optimal filtration from the first use.
Would you prefer a manual? Then click here
Does the filter remove limescale from the water?
The filter bottles partially reduce limescale, but do not make water completely limescale-free.
Can I reuse a cartridge?
Yes, you can, provided you store it correctly, the filter cartridge can be reused later. Remove the filter from the bottle, let it drain well, then wrap the filter in foil and store it in a cool, dark place such as the refrigerator.
How do I clean the filter cartridge?
Rinse the filter cartridge under the tap with cold water. Please note: the filter cartridge is not suitable for cleaning in the dishwasher. This may affect its performance and lifespan.
How do I replace the filter cartridge?
Replacing your filter is easy and quick. Follow these steps for optimal use:
Tip: By preparing the filter properly, you ensure the best water flow and optimal filtration from the first use.
Would you prefer a manual? Then click here
How quickly will my order be shipped?
After you place your order, our team will immediately start working on it. Your order will be packed and processed the same day. Your package will be shipped the next business day.
How will my order be packaged?
We carefully package every order with attention to detail, ensuring your products arrive safely, securely, and in excellent condition. From the moment your items leave our hands to the moment they reach yours, we prioritize quality and protection at every step.
Which carriers do you ship with?
We ship with reliable carriers such as DHL, DPD, and UPS. We always strive for fast and safe delivery.
Will I receive a track & trace code?
Yes! Once your order has been dispatched, you will automatically receive an email with a track & trace code to follow your package.
What are the shipping costs?
For orders within the Netherlands, we charge a flat shipping rate of €5.95.
Do you order for €50 or more? Then shipping is free.
What is the delivery time of my order?
Orders within the Netherlands are usually delivered within 2–3 business days. If you place your order today, it will be shipped the next business day.
What should I do if there is a problem with my order?
Experiencing an issue with your order? Please contact us within 5 days. We're happy to help and find a suitable solution together.
What is the return period?
You have 14 days after receiving your order to request a return.
How do I start a return?
You can request a return by contacting us at info@druppelfilters.com. Upon approval, you will receive a return label and instructions.
How do I know if my return has been received?
Once we have received and processed your return, you will receive a confirmation by e-mail from us.
How does exchanging a water bottle or filter work?
Do you want a different product? Return your current item and place a new order once your return has been approved.
Can I return water filters?
Water filters (cartridges) can only be returned if they are unused and the seal is unbroken. Used or opened filters cannot be returned for hygiene reasons.
Return costs
The costs for returning orders are at your own expense.
When will I receive my refund?
After we have received and checked your return, we will let you know whether it has been approved. If approved, the amount will be refunded within 10 working days via the original payment method.
Which payment methods can I use in the webshop?
You can pay with iDEAL, credit card (Visa, Mastercard, and AMEX), Bancontact, Apple Pay, Google Pay, Klarna (pay later), PayPal, and bank transfer. You will always see the available options during checkout.
Can I pay safely online with you?
Yes, all payments are processed via a secure SSL connection and recognized payment providers. Your data is processed securely and is not stored by us.
Which payment method is processed the fastest?
Payments via iDEAL, credit card, and PayPal are processed immediately. Your order will then be processed right away.
Can I pay later?
Yes, pay later is possible via Klarna. You will automatically see this option during checkout if it is available for your order.
Are there extra costs associated with certain payment methods?
No, we do not charge any extra fees for using our payment methods.
How do I know for sure that my payment has been received?
After a successful payment, you will receive a confirmation email. Additionally, you can check the status of your order in your account.
Where can I go with questions about my payment?
Our customer service will be happy to help you. You can contact us using the contact options below:
Where can I find your terms and policy?
You can find this by scrolling all the way down our webpage and clicking on 'Terms and policies', which you will see at the bottom right corner.
What is the refund policy?
We have a 14-day cooling-off period. This means that you have the right to return your product within 14 days of receiving your order.
As soon as we have received your return in good condition, we will ensure that the purchase amount is refunded as quickly as possible.
Read more about returning your order and the conditions here or contact us.
Where can I find information about the shipping policy?
Click here to go directly to our Shipping Policy.
Where are the contact details?
Our contact details can be found under 'Customer Service' or click here to go directly to our contact details.
What information can I find about cookie preferences?
These are listed under our 'Terms and Conditions' and can be found at the bottom right of our page.
+31 6 13 19 10 18
info@druppelfilters.com
Frequently Asked Questions